Privacy Policy

Information We Collect

Personal Information You Provide

When you reach out through our contact form or sign up for our educational programs, we collect basic details that help us respond properly. This includes your name, email address, phone number, and any specific questions or requirements you share with us.

• Full name and professional title
• Email address for correspondence
• Phone number (optional, but helpful for urgent inquiries)
• Company name and website URL when relevant
• Specific traffic optimization challenges you're facing
• Educational program preferences and availability

Technical Information We Gather

Like most websites, ours automatically collects certain technical details when you visit. This happens through standard web technologies and helps us understand how people use our site so we can make improvements.

• IP addresses and general location data (city level, not precise coordinates)
• Browser type and version you're using
• Device information and screen resolution
• Pages you visit and how long you stay
• Referring websites that brought you here
• Time and date of your visit

How We Use Your Information

Every piece of information we collect has a specific purpose. We don't believe in gathering data "just in case" — if we're asking for it, we have a clear reason.

Primary Uses

• Educational Communication: Sending information about our learning programs scheduled for late 2025 and throughout 2026. This includes course details, schedules, and updates about website traffic optimization techniques.
• Inquiry Response: When you contact us with questions, we use your details to provide thorough, personalized answers about our services and educational offerings.
• Service Improvement: Technical data helps us identify which content resonates most with visitors and where people might be getting stuck or confused.
• Website Performance: Understanding traffic patterns lets us maintain site speed and availability, especially during peak learning program enrollment periods.
• Legal Compliance: Taiwan's Personal Data Protection Act requires certain recordkeeping, and we maintain necessary documentation to stay compliant.

What We Don't Do

Worth mentioning what we specifically avoid. We don't sell your information to third parties. We don't share your email with marketing partners. We don't build advertising profiles or participate in behavioral ad networks. Your data stays within our educational mission.

Data Storage and Security

Our servers are located in Taiwan and comply with local data protection standards. We use industry-standard encryption (TLS 1.3) for data transmission and maintain secure databases with regular backups.

Security Measures

• Encrypted connections for all data transmission
• Password-protected administrative access with two-factor authentication
• Regular security audits and vulnerability assessments
• Restricted staff access based on role requirements
• Automated backup systems with 30-day retention
• Firewall protection and intrusion detection systems

Despite our best efforts, no online system is completely bulletproof. If we ever experience a data breach affecting your information, we'll notify you within 72 hours as required by Taiwan law, along with specific details about what happened and what steps we're taking.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you considerable control over your information. These aren't just theoretical rights — we've built processes to honor each one promptly.

Third-Party Services

We keep third-party involvement minimal, but a few essential services help us run our educational platform effectively.

Email Service Provider

We use a Taiwan-based email service provider for sending course information and responding to inquiries. They're bound by the same data protection laws we follow and only process emails according to our instructions. They don't use your email address for their own purposes.

Analytics Platform

Our analytics run through a privacy-focused platform that doesn't track individuals across websites or build advertising profiles. We see aggregate patterns — how many people visited a page, average time spent — but not detailed individual browsing behavior.

Payment Processor

When you enroll in paid programs, payment processing happens through a certified Taiwan payment gateway. We never see or store your complete credit card numbers. The processor handles all sensitive financial data according to PCI DSS standards.

Each of these partners signs data processing agreements with us that specify exactly what they can do with any information they handle on our behalf. If any of these relationships change, we'll update this policy accordingly.

Cookies and Tracking Technologies

We use a small number of cookies to keep our website functioning properly. Here's the complete list and what each one does.

Essential Cookies

• Session Cookie: Remembers your preferences as you navigate between pages. Expires when you close your browser.
• Security Cookie: Helps prevent cross-site request forgery attacks. Necessary for form submissions to work safely.

Analytics Cookies

• Usage Cookie: Tracks which pages get visited and helps us understand navigation patterns. Expires after 18 months but doesn't identify you personally.

You can disable cookies through your browser settings, though this might affect some website functionality. We don't use cookies for advertising or cross-site tracking.

Children's Privacy

Our educational content targets working professionals and university students. We don't knowingly collect information from anyone under 16 years old. If you're a parent who believes your child has provided us with personal information, contact us immediately and we'll delete it from our systems.

Our learning programs scheduled for 2026 are designed for adult learners with professional experience or advanced students pursuing higher education.

International Data Transfers

We primarily serve the Taiwan market, and all our data stays within Taiwan's borders. Occasionally, technical support might involve temporary access by service providers located outside Taiwan, but this only happens under strict contractual protections that meet Taiwan's data protection standards.

If you're accessing our website from outside Taiwan, your information will be transferred to and processed in Taiwan under local data protection laws.

Changes to This Policy

We review this privacy policy twice yearly and update it when our practices change or legal requirements evolve. When we make significant changes, we'll notify active users via email at least 30 days before the changes take effect.

Minor updates — like clarifying existing practices or fixing typos — won't trigger notifications, but we'll always update the "Last Updated" date at the top of this page. We recommend checking back occasionally, especially before enrolling in new programs.

Business Transfers

If EnergyXShineUp is acquired by or merges with another company, your information would transfer to the new entity. We'd notify you beforehand and explain any changes to how your data gets handled. You'd have the option to delete your information before any transfer occurs.